Noritz Error Code 11: Ignition Failure

Severity
Warning
Type
digital display
Where to look
front panel
Estimated repair cost: $300 — $650 (parts + labor)
Warning: Your Noritz water heater is experiencing an ignition failure, which may cause a lack of hot water. It's safe to use, but needs professional attention.

How to Fix Noritz Code 11

  1. Step 1: Turn off the water heater at the power switch to prevent further attempts at ignition.
  2. Step 2: Do not attempt to open the water heater or perform any repairs yourself.
  3. Step 3: Contact a licensed HVAC technician to diagnose and repair the issue.

How to Reset Noritz Code 11

  1. Turn off the unit using the power button on the front panel.
  2. Turn off the gas supply valve.
  3. Turn off the circuit breaker supplying power to the unit. Wait 30 seconds.
  4. Restore power at the breaker, then open the gas valve.
  5. Turn the unit back on. If the error returns, the underlying issue needs repair.

Resetting clears the code from the display but does not fix the underlying fault. If the code returns after reset, proceed to the diagnostic steps above.

What Does Noritz Error Code 11 Mean?

The Noritz 11 error code indicates that your water heater's ignition system is not functioning properly. This could be due to a faulty ignition control board, a bad spark igniter, or a problem with the gas valve. The system is designed to protect itself from potential hazards, so it's safe to use, but you'll need to call a professional to fix the issue.

Common Causes

  • Faulty ignition control board
  • Bad spark igniter
  • Problem with the gas valve
  • Clogged or dirty flame sensor

Diagnostic Steps

If... Check Expected
Water heater is not producing hot water Check the display for the error code 11 Error code 11 should be displayed
Error code 11 is displayed Check the power switch, it should be in the 'ON' position Power switch should be ON

Applicable Noritz Models

Replacement Parts

Part OEM Number Est. Cost Where to Buy
Ignition Control Board 300-2000
Spark Igniter 300-2010
Gas Valve 300-2020

Related Codes on Same Models

Other codes that affect the same Noritz model families as 11.

Code Description Severity
10 Flame Failure Warning
14 Thermal Fuse Failure Warning
29 Condensate Drain Issue Warning
31 Inlet Thermistor Failure Warning
32 Outlet Thermistor Failure Warning
33 Heat Exchanger Thermistor Failure Warning
43 Water Level/Neutralizer Issue Warning
45 Water Leak Detected Warning
51 Fan Motor Failure Warning
61 Fan Motor Failure Warning